AI · Automation · Integration
Intelligence that protects
the relationship.
KINAROQ designs Voice AI concierges, automations, and integrations for timeshare resorts and vacation club sales operations — systems that answer, follow up, detect concern, and escalate to a human the moment it matters.
Flagship Product — Protecting the Yes
After the buyer says yes, the danger is silence.
Most cancellations don't happen because the buyer regrets the product. They happen because after the yes, there is nothing. They go home, Google things, talk to family, hear horror stories — and a confident yes becomes "maybe we made a mistake."
Protecting the Yes is a Voice AI cancellation-reduction system: an intelligent post-sale concierge that calls, answers, listens, detects concern, logs everything, and escalates when a human is needed — across the entire 10-day rescission period.
Explore protectingtheyes.com
Core Technology Stack
Four systems. One protected buyer.
The Engine
Voice AI
Immediate outbound welcome calls, 24/7 inbound support, FAQ conversations, scheduling, risk detection, sentiment analysis, call summaries, human escalation, and co-buyer check-ins.
The Hub
Workspace
Buyer intake form, a live buyer dashboard, document storage, confirmations, onboarding calendar invites, and handoff packets — the connective tissue that holds the record.
The Nervous System
Automation Engine
Connects the form to Voice AI, triggers outbound calls, updates the dashboard, sends alerts, creates tasks, routes high-risk buyers, and fires follow-up sequences.
The Brain
LLM Intelligence
Personalized buyer summaries, transcript analysis, risk scoring, suggested next steps, email drafting, manager handoff briefs, and objection-specific responses.
Dynamic Responsiveness
It should feel like service, not stalking.
The system scales to the buyer's emotional stability. A calm owner gets a light touch. A nervous one gets full concierge care — and the buyer feels the difference.
Light Touch
Low-Risk Buyers
- Day 0 — Welcome call
- Day 2 — First vacation planning
- Day 5 — Support check
- Day 9 — Final clarity check
Moderate Touch
Medium-Risk Buyers
- Day 0 — Welcome call
- Day 1 — Clarity call
- Day 2 — Vacation planning
- Day 4 — Question check
- Day 6 — Co-buyer check
- Day 8 — Confidence check
Heavy Concierge
High-Risk Buyers
- Day 0 — Welcome + second check
- Day 1 — Clarity call
- Day 2 — Human walkthrough offer
- Day 3 — Objection-specific call
- Day 5 — Manager call trigger
- Day 7 — Concern check
- Day 9 — Final support call
Early-Warning Radar
Some words stop the conversation.
If the buyer says any of these, Voice AI stops talking and escalates immediately to a human. The line becomes an early-warning radar.
The 10-Day Cadence
Eleven days, fully guided.
- Instant welcome call
- Inbound line activated · risk score created
- Ownership clarity call
- Co-buyer alignment call
- First vacation planning call
- Human walkthrough offer
- Objection-specific call
- No-contact recovery
- Voice AI question check
- Escalate medium / high risk
- Midpoint confidence call
- Human save call trigger
- Co-buyer or family usage check
- Booking support offer
- Common confusion check
- Support reminder
- Confidence call
- Late-stage risk scan
- Final open-question call
- Escalate unresolved issues
- Transition to owner onboarding
Beyond Rescission
The same system can protect every stage of the relationship.
Protecting the Yes is the start. We can also customize workflows to reduce payment defaults, increase owner engagement, and extend the lifetime value of every sale.
Payment-default prevention
After the rescission window closes, the same Voice AI concierge keeps the relationship warm — confirming first payment dates, explaining financing, catching language like "I cannot make the payment," and escalating to a save team before the account slips into default.
Custom owner-retention cadences
Every resort is different. We design post-sale workflows around your owner journey — booking reminders, usage activation calls, anniversary check-ins, upgrade qualification, and referral invitations — all automated but feeling human.
Escalation playbooks
Risk signals change over time. We build dynamic playbooks that route late payments, low usage, or complaints to the right department with full context, transcripts, and recommended next steps.
Three pillars.
One intelligent operation.
Voice AI
Agents that call, listen, and know when to hand off.
Outbound welcome calls in minutes, 24/7 inbound support, sentiment and risk detection on every conversation, full transcripts and summaries, and instant human escalation when the words demand it.
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Automation
Every repetitive task, gone.
Follow-ups, invoicing, review requests, appointment reminders, data entry, daily watchlists — replaced with resilient automations that run around the clock across the tools you already use.
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Agent Design & Implementation
Custom AI agents that do the work.
Purpose-built agents that answer calls, qualify leads, book appointments, handle support, and coordinate between systems — like hiring a top performer who onboards in a day.
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End-to-end. From strategy to shipped.
Voice & Chat Agents
24/7 AI concierges that book, quote, and qualify.
Workflow Automation
Intake to escalation, wired end-to-end.
Custom AI Solutions
RAG systems, private LLMs, fine-tuned models.
Systems Integration
CRMs, POS, calendars, VoIP — everything in sync.
Command Centers
Live dashboards for risk, sentiment, and next action.
Ethical Guardrails
Scripted boundaries, escalation rules, audit-ready logs.
The Minimum Viable Version
Don't build the whole spaceship first.
Start with the ten steps that close the silence gap. That alone can reduce cancellations.
- 01Rep completes the Yes Form.
- 02Buyer enters the live dashboard.
- 03Voice AI makes the instant welcome call.
- 04Voice AI logs the call summary.
- 05AI scores sentiment and risk.
- 06High-risk buyers trigger human alerts.
- 07Voice AI makes the Day 1 clarity call.
- 08Voice AI handles inbound questions.
- 09Dashboard tracks the rescission window.
- 10Cancellation language escalates immediately.
Results
Outcomes, not experiments.
Day trust window, fully accompanied
Voice AI automations across four phases
From signed contract to first welcome call
Coverage without hiring a single seat
The sale doesn't end when the buyer signs.
Book a free 30-minute discovery call. We'll map three automations you could ship this quarter — no strings.